Hotlines & Numbers for Support Services You Can Use Anytime.
Key contact information for mental health, housing, and social support.
When life feels overwhelming, know that there are people who care and resources ready to help. Here are key support hotlines and services available in Christchurch – from mental health crisis support to family violence assistance and addiction recovery. If you're feeling in distress or just need some extra guidance, these numbers can provide immediate help when you need it most.
Remember, you don’t have to face challenges alone. The Loft is here to connect you with the right support and offer a safe space to find the help you need. Reach out to us anytime.
Immediate Support & Emergency Help
Emergency Services (Police, Ambulance, Fire)
Call 111 for any immediate danger or life-threatening situation.
Free call or text 1737 to speak with a trained counsellor 24/7. Available for anyone feeling stressed, anxious, or in need of support.
Mental Health Crisis & Counselling
0800 543 354 I Text 4357
24-hour counselling and support for anyone experiencing mental health issues, crisis, or needing someone to talk to.
0800 376 633 | Free text 234
Support line for youth in distress, available via call, text, and online chat.
Family & Social Support
Aviva Family & Sexual Violence Services
0800 284 826
24/7 support line for anyone affected by family or sexual violence, providing safe options and guidance.
Women’s Refuge - Crisis Support for Family Violence
0800 733 843
24/7 helpline for individuals affected by family violence, providing safe options and support.
Shakti Crisis Line (for women from Asian, African, and Middle Eastern backgrounds)
0800 742 584
24-hour support for family violence victims in culturally diverse communities
Substance Abuse & Addiction
0800 787 797 | Free text 8681
Support for individuals or families affected by alcohol or drug issues, available 24/7.
Problem Gambling Foundation - Gambling Helpline
0800 664 262 | Free text 5819
Available 24/7 for anyone seeking support with gambling addiction or problem gambling.
General Social & Community Support
0800 865 638
Call to speak with a Community Connector at The Loft for help navigating support services, from housing and financial assistance to family services.
Salvation Army Christchurch - Social Services
03 366 8128
Support for food, housing, addiction, and general wellbeing services in Christchurch.
0800 787 855
General inquiries and support for food, housing, addiction, and other social needs. The Mission’s team can guide you to specific programs based on your needs.
The Loft Can Help
At The Loft, we understand that reaching out for help can feel overwhelming, especially when you’re facing challenges that impact your wellbeing. That’s why we’re here to connect you with the right services and support to help you navigate whatever difficulties you may be experiencing.
Whether you're dealing with financial hardship, housing uncertainty, family violence, or mental health concerns, our Community Connectors can guide you to the appropriate support services, advocate on your behalf, and help you take those first steps toward stability.
If you’re unsure where to start, simply contact us, and we’ll work alongside you to find the best pathway forward. You don’t have to face these challenges alone—help is always available.
